FREQUENTLY ASKED QUESTIONS

FAQ
Beijing How Cool Biotechnology Co., Ltd. is specialized in hormone steroid raw powder, peptides and pharmaceutical raw materials. We have been in this field for more than 10 years. We value “Quality First” and “Service Oriented”, every one of your inquiry will receive our 100% serious reply. We are always ready to be your reliable partner!
You can totally trust us, our company are specialized in pharmaceutical raw material for more than 10 years, 90% of our products are exported abroad. And our factory is always welcome your visiting, we won’t ruin our reputation by cheat on your order, it’ll never happen!
You can send your inquiries directly by email or you can just call, then we’ll send you the details through email.
At present, we only accept western union , moneygram , BTC , T/T as payment and so on. Since they are fast and convenient for both of us. Once your payment is received, we will then start processing your order. And tracking number will be sent once delivered.
You can do the transaction online on their website with your credit card. The website is as below.
If you don’t want to do it online, you can go to your local money transfer agent or bank and do the transfer from there. You can locate your nearest Western Union or Money Gram agent by visiting their website www.westernunion.com or www.moneygram.com .
Normally, our MOQ is 10g, but for some high value products, we can also do a small test order. Please feel free to contact us about the specific order.
We prepare the goods as soon as we confirm and receive your payment of your order.
We will ship the parcels to our forwarder on the day when receive your payment, which will take us 2~3 days before the shipment, then we will provide you the tracking mumber. Our forwarder is really experienced in this field, he knows which courier is the best to which country.
We will give your tracking number and website for you to check the shipping status.
Usually, it takes about 5~7 days. If for express or other reason which cause delay of delivery, we will promptly track and communicate with you soon. Your understanding will be highly appreciated.

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